Technical Support Lead-UMANG,NeGD, Delhi

From 8 to 13 year(s) of experience
₹ 6,00,000 - 15,00,000 P.A.

Job Description

Roles and Responsibilities


The job holder will be responsible for providing technical support for day-to-day operations of the UMANG platform deployed by NeGD.

He/ She may be used in other projects of Digital India as well, whenever required.

Roles and Responsibilities

Responsible for day-to-day management, resource planning and work allocation to meet service levels

Ensure that tracking and monitoring of performance of service delivery through all channels is carried out, metrics and reports are analyzed, and issues are resolved

Take ownership of all queries, Identify and highlight issues to relevant departments for resolution and follow through until resolved

Draft and maintain policy, standards and procedures for technical support

Implement new tools and functionalities that support changing requirements

Contribute to our continuous improvement and continuous delivery

Continually focus on enhancing the performance of the applications

Work effectively in collaboration with other team members



Experience and Skills

Graduation/B.E/B. Tech./ MCA

8+ years of proven experience in software development/testing/operations

4+ years of relevant experience of supporting IT operations

Applied knowledge in application security, DevOps

Working knowledge of API development

Working knowledge of SQL, Java related technologies

Working knowledge of Linux, shell scripting, OS Ticket

Good communication skills - verbal and written


Experience of working for a government set up/ project is desirable

Professional certifications would be a plus

For details regarding current e-governance projects please visit the following NeGD website

NeGD :

* Salary would depend on candidate's current compensation.

Role:Technical Consultant

Salary: 6,00,000 - 15,00,000 P.A.

Industry:IT Services & Consulting

Functional Area:Consulting

Role Category:IT Consulting

Employment Type:Full Time, Temporary/Contractual


UG:B.Tech/B.E. in Any Specialization

PG:MCA in Any Specialization

Company Profile

NISG (National Institute for Smart Government)

The National Institute for Smart Government (NISG) assists Central and State governments in e-governance initiatives to improve services to citizens, businesses, and all sections of society
Company Info
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Contact Company:NISG (National Institute for Smart Government)