Technical Support Analyst- UMANG, NeGD, Delhi

From 5 to 10 year(s) of experience
₹ 5,00,000 - 10,00,000 P.A.

Job Description

Roles and Responsibilities


The job holder will be responsible for providing technical support for day-to-day operations of the UMANG platform deployed by NeGD.

He/ She may be used in other projects of Digital India as well, whenever required.

Roles and Responsibilities

Respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements

Identify and diagnose issues and problems

Categorize and record reported queries and provide solutions

Support problem identification

Run monitoring reports for usage, performance, and/or availability

Advise users on appropriate course of action

Monitor issues from start to resolution; respond to tickets

Escalate, if needed, unresolved problems to a higher level of support

Provide essential online security advice and support

Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.

Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning

Acknowledge the request for DB stop/start, user creation and grant specific data access to user

Work in shifts to ensure 24x7 uptime of the platform



Experience and Skills

Graduation/B.E/B. Tech./ MCA

5+ years of proven experience in software development/testing/operations

2+ years of relevant experience of supporting IT operations

Good communication skills - verbal and written

Good debugging skills

Working knowledge of SQL, Java related technologies

Working knowledge of Linux, shell scripting, OS Ticket


Experience of working for a government set up/ project is desirable

Professional certifications would be a plus

For details regarding current e-governance projects please visit the following NeGD website

NeGD :

* Salary would depend on candidate's current compensation.

Role:Technical Consultant

Salary: 5,00,000 - 10,00,000 P.A.

Industry:IT Services & Consulting

Functional Area:Consulting

Role Category:IT Consulting

Employment Type:Full Time, Temporary/Contractual


UG:B.Tech/B.E. in Any Specialization

PG:MCA in Any Specialization

Company Profile

NISG (National Institute for Smart Government)

The National Institute for Smart Government (NISG) assists Central and State governments in e-governance initiatives to improve services to citizens, businesses, and all sections of society
Company Info
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Contact Company:NISG (National Institute for Smart Government)