Help Desk Support Staff -Ministry of Rural Development-New Delhi

From 2 to 7 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Help Desk Support Staff

Job Description

  • Providing first level contact and convey resolutions to customer issues
  • Properly escalating unresolved queries to the next level of support
  • Tracking, routing, and redirecting problems to correct resources
  • Update customer data and produce activity reports
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation, and closure

Qualification & Experience

Graduate, Help Desk Support Executive with 2 years of relevant experience. Preference would be given to persons having fluency in local languages.




Role:Other

Salary: Not Disclosed by Recruiter

Industry:Government / Public Administration

Functional Area:Other

Role Category:Other

Employment Type:Full Time, Temporary/Contractual

Key Skills

Education

UG:Any Graduate

Company Profile

NISG (National Institute for Smart Government)

www.nisg.org
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Contact Company:NISG (National Institute for Smart Government)

Website:http://careers.nisg.org