Help Desk Supervisor – Delhi – MCA

From 4 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Job Objective:

The key objective of this position is to supervise, manage and monitor the helpdesk/team to ensure provisioning requisite and quality support and resolution to the various Stakeholders of MCA, National CSR Exchange Portal, Compliance Monitoring System and CDM Data Dissemination.

Responsibilities:

1. The Helpdesk – Supervisor shall report to the Sr. Consultant – CDM – with the following responsibilities:

2. Will be responsible for the operational aspects (i.e. day-to-day operations, training, performance management.

3. Will identify the gaps in operations based on process / knowledge / technical requirement for smooth operations


4. Will be responsible for content management and shall ensure that the knowledge / question bank being made available to the helpdesk executives are updated on regular basis.

5. Record events and problems and their resolution in logs

6. Follow-up and update end users status and information

7. Pass on any feedback or suggestions by customers to the appropriate internal team

8. Identify and suggest possible improvements on procedures

9. Understanding the purpose and objectives of the project

10. Assist system and data analysis team in all Data Quality Management activities.

11. Prepare all functional and technical specification documents.

12. Provide assistance to end users and resolve all queries

13. Generate reports as per the specifications

14. Data Validation and Verification

Education:

Graduate

Skills & Experience:

Minimum 3 years of professional experience in providing support over phone and email.

A genuine desire to help customers resolve issues.

The ability to multitask and apply yourself to multiple on-going matters with different clients.

Experience working with both small and large business clients.

Unwavering commitment to quality of customer experience.

Excellent written and verbal communication.

The ability to work autonomously within a senior role.




Role:Other

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:Other

Role Category:Other

Employment Type:Full Time, Temporary/Contractual

Education

UG:Any Graduate

Company Profile

National Institute for Smart Government (NISG)

www.nisg.org
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Contact Company:National Institute for Smart Government (NISG)

Website:http://careers.nisg.org