IT Application Operation Support Engineer – Enrol/ Enrolment,

Roles and Responsibilities

Experience: AtleastAt least 5 years of experience with minimum 03 years of experience in IT operations

Educational Qualification:BE / B Tech/BS in Computer Science / MCA/Engineering.

Experience

Ability to automate operations using various scripting tools

Excellent Communication and interpersonal Skills

Ability to work with multiple business functions/capabilities

Experience in handling automation tools like Ansible puppet etc.

Experience and knowledge in Dockers, Kubernetes, Python scripting, CI/CD like Jenkins or ArgoCD

Strong troubleshooting skills

Strong knowledge of Linux Flavours

Job Profile

Responsible for supporting operations and process of CIDR to achieve desired goals.

Support end-to-end CIDR operations, including all applications.

Track progress enrolment and update packets through various channels

Monitor various system components including Archival Systems, QC, Biometric/ Demographic De-duplications, Business Intelligence etc.

Providing support in monitoring the performance various online applications including Portals, Packet Sync, CEL, MOU, SSUP etc.

Support smooth deployment of new applications version minimizing impact and downtime.

Continuously drive automation of operational issue to enable lights out operation.

Resolve issue in collaboration with MSP/ABIS Providers on Technical Support and other issues.

Designs and maintain technical and project documentation.

Weekly review meetings with the project manager and architects of MSP and conducting project reviews, updates and effectively tracking the same.

Monitoring the day to dayday-to-day operations and coordinating with the technical team for the resolutions if required.

Last date for Application: 20th Feb 2022