Grievance Redressal Officer – NDHM – Delhi

From 7 to 12 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

About NHA:

National Health Authority (NHA) is the apex body responsible for implementing India’s flagship public health insurance/assurance scheme called “Ayushman Bharat Pradhan Mantri Jan Arogya Yojana” & has been entrusted with the role of designing strategy, building technological infrastructure and implementation of “National Digital Health Mission” to create a National Digital Health Eco-system. National Health Authority is the successor of the National Health Agency, which was functioning as a registered society since 23rd May, 2018.NHA is governed by a Governing Board chaired by the Union Minister for Health and Family Welfare.

Background about NDHM:

The National Digital Health Mission (NDHM) aims to develop interoperable IT platform to integrate all digital health solutions in India.

It will be UPI equivalent in healthcare. NDHM was announced by the Hon’ble Prime Minister on 15th August 2020. Pilot has been launched.

For more details candidates may visit :

NHA Reserves Right to allow / Permit off site working on case to case basis.

Job Description:-

Educational Qualifications and Professional Experience:-

  • B.E./ B Tech/M.Tech/MCA/MBA or equivalent from a recognized University or Institution
  • 7+ years of experience and demonstrated experience in e-governance or IT projects

Key Responsibilities:-

  • Assist lead and responsible for monitoring grievances and their redressal. Establishing a centralized grievance redressal cell. Defining grievances redressal system with clear and defined time frame for all stakeholders. Building an escalation mechanism to address grievances which are unresolved through available routes


Salary: Not Disclosed by Recruiter


Functional Area:Other

Role Category:Other

Employment Type:Full Time, Temporary/Contractual


UG:B.Tech/B.E. in Any Specialization

PG:MCA in Computers,MBA/PGDM in Any Specialization,M.Tech in Any Specialization

Doctorate:Doctorate Not Required

Company Profile

NISG (National Institute for Smart Government)
Company Info
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Contact Company:NISG (National Institute for Smart Government)

Address:YSR Bhavan,Financial District, Hyderabad, Hyderabad, Hyderabad, Telangana - 500032,India|91-40-9811860070