Role IT Operations
Reporting to VP (Operations)
Age Criteria Maximum age 35 years
Experience 8 10 Years
A hands on IT operations resource who will be responsible for ensuring for assisting the continued, efficient and effective operations of GST system that includes applications, middleware platforms, Operating Systems (Primarily Unix, Mac and Windows) and underlying hardware.
The role holder would also support the VP Operations in supporting all business systems and processes including ERP, systems and infrastructure,network, end-user and data centers. Leader will also Establish the operations as per the ITIL processes and governance Framework.
Continued running and operation of applications, middleware and infrastructure (including DC/ DR) on an ongoing basis of GST system.
Work on capacity Planning of the existing applications and infrastructure.
Established Operational controls and framework with the IT partner and their operations team
Track the changes for infra, middleware and applications and monitor adherence to Change Management Process.
Be responsible for 24X7 availability of all DC and DR to facilitate smooth operations of the Technology Division
Follow ITIL procedures and practices and also help in improving operational efficiency of the applications and infrastructure developed and implemented in the organization.
Collaborate with IT partners operations team to ensure continuous operations and availability of the GST portal.
Suggest and implement risk mitigation procedures to reduce downtime of GST portal
Be responsible for the complete documentations of system configurations and transfer of knowledge from the System Integrators to the GSTN Team to ensure upkeep and maintenance of the developed applications and infrastructure
Develop mechanisms for obtaining feedback on the functioning of IT services in the organisation and ensure timely resolution of user queries as per defined Organisational guidelines
Monitor and report on the adherence to agreed SLA to ensure effective functioning of the Operations
Ensure regular reporting via dashboards, MIS and tool reports to the Leadership Team and other stakeholders on the functioning of the applications and infrastructure in the organization
Experience managing IT departmental budgets, staffing plans and provide inputs to the overall budget from operations and maintenance standpoint during internal budgeting exercise
Experience managing a portfolio of partners, vendors and service providers.
MSPs, Systems integrators operations team
Technology partners Internal IT functions
Internal PMO team
Internal software, change, devops, security operations teams
Key Attributes & Skills:
Diploma / Bachelors / ECE or Bachelors in Computer Applications or relevant experience in the domain of IT operations with more than 10 years.
8 - 10 years of experience in the IT functions
Must be certified in ITIL basic and preferably be a practitioner in Service operations
Knowledge of any flavor of Unix/Unix Based Systems and applications
Knowledge of system administration and Infrastructure architecture design principles
Should have experience in troubleshooting issues arising out of Network, Systems or applications.
Strong fundamentals of OSI model and TCP/IP stack on Systems
Experience on handling OpenSource Software systems like OpenLdap, WebServers (Apache, nGnix, etc)
Experience of being part of agile and responsive team consisting of IT/Technology software and hardware professionals will be benefit
Experience of implementing IT specific systems and solutions across IT functions
Salary: Not Disclosed by Recruiter
Desired Candidate Profile
UG:B.Tech/B.E. - Any Specialization, BCA - Computers
PG:M.Tech - Any Specialization, MCA - Computers, MS/M.Sc(Science) - Any Specialization
NISG (National Institute for Smart Government)
NISG has its origins in the recommendations of the National Task Force on IT & Software Development. Forged as a public-private partnership, NISG offers the orientation & efficiency of the private sector combined with the accountability of the public sector. NISG is helping the Government of India & State Governments realize the national e-governance vision. NISG has worked on multiple projects with various ministries under nomination thus keeping the sanctity of Not for Profit organization.
Contact Company:NISG (National Institute for Smart Government)